Refund & Cancellation Policy

 

Our Commitment to You

At American Net LLC, we build digital experiences with transparency, care, and a results-driven mindset. We stand behind every project we deliver — and we want every client relationship to be built on trust. This Refund & Cancellation Policy outlines your rights and our responsibilities should you need to modify or end your engagement with us.

30-Day Satisfaction Guarantee

We offer a 30-day refund window on eligible services, starting from the date of your initial payment or project kickoff — whichever comes first. If you are not satisfied with the direction, quality, or scope of work delivered within this period, you may request a refund or cancellation in accordance with the terms below.

Eligible Services

The following services are covered under this policy:

  • Website Design & Development — Custom website projects
  • E-Commerce Solutions — Shopify and custom platform builds
  • Web Design Solutions — UI/UX design engagements
  • SEO Services — Initial strategy and setup packages
  • Consultation & Discovery Sessions — Paid strategy calls or audits

Refund Eligibility

To qualify for a refund within the 30-day window, the following conditions must be met:

  1. Request submitted within 30 days of initial payment or project start date.
  2. No completed deliverable has been handed over — If a final website, design file, or other completed asset has been delivered and approved by you, the engagement is considered fulfilled.
  3. Work-in-progress refunds — If work has begun but not been completed, a partial refund will be issued based on the percentage of work remaining. Hours logged and resources allocated will be deducted from the total refund amount.
  4. Written request required — All refund requests must be submitted in writing via email to Contact@americansnet.com.

Non-Refundable Items

The following are not eligible for refund:

  • Work that has been fully completed and approved by the client
  • Third-party costs incurred on your behalf (domain registration, hosting, premium plugins, stock assets, paid ad spend, etc.)
  • Rush or expedited project fees
  • Retainer fees for ongoing monthly services that have already been rendered
  • Any service where deliverables have been accepted in writing or verbally confirmed

Cancellation Policy

Project Cancellation (Within 30 Days)

If you wish to cancel a project within 30 days of initiation:

  • Notify us in writing at Contact@americansnet.com
  • We will assess the work completed to date
  • A partial or full refund will be issued based on work completed at the time of cancellation
  • All files and assets developed up to the point of cancellation remain the property of American Net LLC until full payment (or agreed partial payment) is settled

Project Cancellation (After 30 Days)

After the 30-day window has passed:

  • No refund will be issued for work already completed
  • For ongoing or phased projects, you may cancel future phases with 14 days’ written notice
  • Any outstanding invoices for work completed must be settled before project assets are transferred

Ongoing/Retainer Services

For monthly retainer or recurring service agreements:

  • You may cancel at any time with 30 days’ written notice
  • Services will continue through the end of the current billing cycle
  • No refunds will be issued for the current active month once services have been rendered

How to Request a Refund or Cancellation

To initiate a refund or cancellation request:

  1. Email us at Contact@americansnet.com with the subject line: “Refund Request – [Your Name / Project Name]”
  2. Include your full name, project details, payment date, and reason for the request
  3. Our team will review and respond within 3–5 business days
  4. Approved refunds will be processed within 7–10 business days to the original payment method

Dispute Resolution

We’re committed to resolving any concerns fairly and professionally. If you are dissatisfied with any aspect of our work, we encourage you to reach out before initiating a formal dispute. Our team will work with you to find a resolution that reflects our commitment to quality and transparency.

If a resolution cannot be reached, disputes shall be governed by the laws of the jurisdiction in which American Net LLC operates, consistent with our Terms and Conditions.

Contact Us

Have questions about this policy? We’re here to help.

American Net LLC 📧 Contact@americansnet.com 📞 +1 (646) 813-5174 📍 1615 S 4th St, APT M2307, Minneapolis, MN 55454 🌐 americansnet.com

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